Shipping policy

 

1. Once shipped, all sales are final. We can not cancel an order after the tracking number has been issued. For sanitary purposes there are no exchanges. Please make sure the correct coupon code and/or address are provided before checkout.

Unhappy with your purchase? Please email us so that we can assist you. Returns must be made within 7 days of receiving your product! thelashesbyki@gmail.com

2. In the event that a product is damaged, please send detailed photos of the damaged item along with your order number to thelashesbyki@gmail.com. This should be submitted within 7 days of receiving your order. We are not responsible for the shipping charge and it cannot be refunded. We cannot replace or exchange used items.

3. If the shipping address provided is incorrect and the package is returned to us, you are responsible for the additional reshipment fee.

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DELAYED PACKAGES BY USPS OR OTHER PARTIES. PLEASE CONTACT THEM DIRECTLY FOR ASSISTANCE.